All Sales Are Final

Golden Clover services including program research, personal statement support, university guidance, cover letter assistance, translation, and any other advisory work are custom, personalized services prepared specifically for you based on your individual goals, background, and materials.

Because of this custom nature, all purchases are final, and we do not offer refunds, once work on your service has begun, except as described below or as required by applicable law.

Why Custom Services Aren't Refundable

Unlike a physical product, our services involve time, research, and personalized effort dedicated specifically to your situation from the moment we begin work. This means we're unable to "resell" or repurpose the work for anyone else, so refunds aren't available once that work has started.

Exceptions

We will consider a refund or credit in the following limited situations:

• We did not deliver the service. If we are unable to begin or complete the service you purchased for reasons on our end, we will provide a full or prorated refund.
• Duplicate or erroneous charge. If you were charged in error or charged more than once for the same service, contact us and we'll correct it.
• Required by law. Where local consumer protection law grants you a mandatory refund or cooling-off right that cannot be waived, we will honor that right.

Before You Purchase

Because our services are non-refundable once started, we encourage you to:

• Review the service description carefully before purchasing;
• Reach out via our contact page. with any questions about what's included; and
• Make sure you're ready to share the materials or information needed for us to begin.

How to Request an Exception

If you believe your situation falls under one of the exceptions above, contact us at contact@goldenclover.org with your order details and a description of the issue. We'll review your request and respond within 2 business days.

Payment Processing

All payments are processed securely through Stripe. Any approved refund will be issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.